At E-FINANCIAL HUB LTD, we strive to provide exceptional virtual bookkeeping and accounting services that meet the highest standards of quality and customer satisfaction. We understand that there may be instances where our clients may need to request a refund. Our refund policy is designed to be transparent, fair, and straightforward. Please read the following policy carefully to understand the terms and conditions governing refunds for our services.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Non-Delivery: If the services you ordered were not delivered within the agreed-upon timeframe.
• Service Quality Issues: If the delivered services do not meet the agreed-upon specifications or quality standards.
• Technical Issues: If there are significant technical issues that prevent the successful completion of the services.
• Billing Errors: If there are errors in billing or payment processing resulting in overcharges.

2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• Request Within Timeframe: Refund requests must be submitted within 30 days of the service delivery date.
• Valid Reason: The refund request must include a valid reason for the dissatisfaction with the service.
• Supporting Evidence: Any claims regarding service quality issues or technical problems must be supported by relevant evidence.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Customer Support: Send an email to our customer support team at support@efinancialhub.com with the subject line “Refund Request.” Include your name, contact information, invoice number, and detailed reason for the refund request.
2. Review and Assessment: Our customer support team will review your request and may contact you for additional information or clarification.
3. Resolution and Refund: After assessing your request, we will inform you of the resolution. If your request is approved, the refund will be processed using the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.

4. Partial Refunds

In some cases, partial refunds may be granted. These include:

• Partial Service Delivery: If a portion of the services has been delivered satisfactorily, a partial refund may be issued for the remaining undelivered portion.
• Resolution of Issues: If we are able to resolve the service quality issues to your satisfaction, a partial refund may be granted based on the extent of the resolution.

5. Non-Refundable Services

Certain services may not be eligible for refunds, including:

• Consultation Fees: Fees paid for consultation sessions are non-refundable once the session has been conducted.
• Custom Solutions: Services that involve custom solutions tailored specifically to your business needs may not be refundable.
• Completed Services: Services that have been fully completed and delivered as per the agreed-upon specifications are not eligible for refunds.

6. Dispute Resolution

In the event of a dispute regarding a refund request, we are committed to resolving the issue amicably and fairly. We encourage you to contact our customer support team to discuss any concerns you may have. If a resolution cannot be reached, we may consider mediation or arbitration as a means of dispute resolution.

7. Amendments to the Refund Policy

E-FINANCIAL HUB LTD reserves the right to amend this refund policy at any time. Any changes to the policy will be communicated to clients via email and will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

• Email: support@efinancialhub.com
• Address: 27 Old Gloucester Street, London, England, WC1N 3AX

9. Customer Satisfaction Guarantee

At E-FINANCIAL HUB LTD, customer satisfaction is our top priority. We are committed to delivering high-quality services and ensuring that our clients are completely satisfied with their experience. If you have any feedback or suggestions on how we can improve our services, we would love to hear from you.

Thank you for choosing E-FINANCIAL HUB LTD. We value your business and look forward to serving you with excellence and integrity.